Security & Compliance
Protecting your mission, your donors, and your data.
Givecloud is built with modern nonprofit fundraising in mind.
From data encryption to real-time monitoring and compliance standards like SOC 2 and PCI DSS, we provide the infrastructure and transparency you need to fundraise with confidence.
Explore Security &
Compliance
Enterprise-Grade Security
We follow strict security protocols to protect your data at every step:
- SOC 2 Type II audited — our internal security controls are tested continuously to meet rigorous standards
- PCI DSS compliance — all payment partners and donation forms meet or exceed card industry requirements
- TLS 1.3 with 256-bit encryption — all data is securely transmitted and stored
- No sensitive payment data stored — credit card and bank info is never handled by Givecloud or our servers
Givecloud is hosted on Google Cloud’s world-class infrastructure and protected by advanced firewalls, malware prevention, and encryption protocols.
Designed for Compliance and Control
- Donor-level permission controls ensure data is only visible to the right users
- Custom field mapping allows you to track the information your organization needs while protecting personal details
- Automatic backups happen daily, weekly, and monthly—securely stored for disaster recovery only
- Real-time monitoring ensures issues are caught and addressed fast
- Compliant receipting and audit tracking support the needs of nonprofits across the U.S., Canada, and beyond.
Uptime & Performance
Givecloud runs on scalable cloud architecture that can grow with your needs—and responds to demand during high-volume events.
- 99.99% monthly uptime for over a year
- Scalable infrastructure supports thousands of concurrent users
- Support for up to 25 donations/second out of the box
- Performance-optimized platform with a global CDN for faster load times
- Up-to-the-minute system status at status.givecloud.com
Need to prepare for a large event or campaign? We’ll proactively scale and support your traffic—no lag, no panic.
Fraud Prevention
Stay ahead of chargebacks, bots, and payment fraud—without disrupting your donors.
- GeoIP, AVS & CVC risk indicators to flag suspicious payments
- Scalable infrastructure supports thousands of concurrent users
- Support for up to 25 donations/second out of the box
- Performance-optimized platform with a global CDN for faster load times
- Up-to-the-minute system status at status.givecloud.com
You can also monitor and manually flag suspicious supporters, abandoned carts, and past contributions—so you stay in control without burdening your team.
Cybersecurity & Incident Response
Security incidents are rare—but we’re ready when they happen.
- Comprehensive incident response plan in place and regularly tested
- Real-time alerts and monitoring across all systems
- Firewall, malware protection, and endpoint security controls
- Continuous vulnerability testing and system hardening
- NIST-aligned cybersecurity practices
- Dedicated support team trained to respond fast and communicate clearly
- Continuous preventative employee training and testing
- Public status page so you’re never in the dark