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Support &
Onboarding

We know that getting started with a new system requires the right support and training—which is why our team is here to help.

Whether you’re setting up Givecloud for the first time, or you’re an existing customer looking to optimize your tools, we offer fast, responsive support and guided onboarding to ensure you and your team have the knowledge and resources to succeed.

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Support When You Need It

Our team of Givecloud experts is available to answer your questions and provide guidance when you need it most.

Live Chat & 
Email Support

Live Chat: 5 minutes* Email Support: 1 hour*

*Our current average response times, subject to change due to volume, not guaranteed.

Extensive Help Center & 24/7 AI Support

  • A full library of articles, step-by-step guides, and video tutorials for troubleshooting and platform best practices.
  • AI-powered assistance for quick answers at any time.

Visit Help Center

Onboarding to Ensure Your Success

Givecloud offers structured onboarding to ensure your team understands how to effectively use the platform. Our onboarding options provide hands-on guidance so you can implement Givecloud efficiently and with confidence.

Included with all plans

Self-Guided Onboarding

For teams that prefer to learn independently.

  • Access to the Help Center, webinars, and tutorials
  • Step-by-step setup guides to help you configure and optimize your fundraising tools.

$699 USD

Essential Onboarding

  • Three 1-hour live training sessions with a Givecloud expert
  • Assistance with setting up key features, donor portals, and integrations
  • Email access to onboarding specialists for additional supportndraising tools.

$999 USD

Enhanced Onboarding

  • Six 1-hour live training sessions tailored to your fundraising needs
  • Advanced setup for peer-to-peer fundraising, memberships, and CRM integrations
  • Expedited support for six months after onboarding
  • Success check-ins to ensure you’re maximizing Givecloud’s capabilities
I love your support so much. I think your onboarding, knowledge base, and AI support are a great model! It's really the best I've ever experienced.
Jonathan IrwinAccess 4 Bikes Foundation
Jonathan Irwin
Every time I have worked directly with a support team member, they have gone above and beyond in finding a solution to my problem or an answer to my question. At times, they have had to talk with other team members to find a resolution for me. This is great! I love the fact that the team member doesn't just leave things unanswered. If they have to create something to help me, they will.
Kim BSponsorship Manager
Kim B
When I need help, there is a great knowledge base, training videos, and personal 1:1 support is only a few minutes away. In each interaction I've had with a support team member, I've learned something, fixed my problem, and had a great conversation.
Jonathan IHead of Product, Family Promise
Jonathan I
Customer support has been outstanding, from sales to onboarding staff. Everyone is fantastic to work with and takes their time to help understand our process.
Michelle GabelsbergerMembership Development Coordinator, Conservation Federation of Missouri
Michelle Gabelsberger
Givecloud is super user friendly and their customer support holds your hand through the entire set-up process.
Stacey M.Associate Director of Marketing
Stacey M.

What Nonprofits Ask Before Getting Started

Here are some of the most common questions we get. Still need help? Our friendly team is here to guide you—just reach out!

Yes. Many nonprofits use Givecloud alongside their current tools rather than replacing them entirely.

Givecloud integrates with leading nonprofit CRMs, including DonorPerfect, Blackbaud, and Salesforce. Whether you start small or fully integrate Givecloud across your organization, the platform adapts to your needs.

The timeline for implementing Givecloud depends on your organization’s goals and pace.

Some nonprofits start using Givecloud in just a few hours, while others take several weeks to fully integrate it into their operations. Our onboarding team works with you to match your preferred rollout speed, whether you’re launching quickly or taking a phased approach.

For organizations with data migrations, custom code, or multiple integrations, implementation may take longer. No matter your timeline, Givecloud’s support and onboarding resources are available every step of the way.

Givecloud provides fast, reliable support to ensure your team gets the help it needs.

  • Live Chat: Response times under 5 minutes during support hours.
  • Customer Satisfaction: 95%+ CSAT rating across thousands of nonprofits.

Help Center & AI Assistance: Available 24/7 for troubleshooting.

No. Givecloud offers simple, transparent pricing with no hidden fees.

Every plan includes full access to all pro features—there are no extra charges for integrations, data imports, additional users, or platform upgrades. Pricing is always published on our website, so what you see is exactly what you get.

Nonprofits often see immediate benefits after adding Givecloud to their fundraising strategy.

  • 45% conversion rate—significantly higher than the industry average.
  • 10% more recurring donors with built-in upsell features.
  • 2.2x more Donor-Covered Costs (DCC) compared to traditional fundraising tools.

Real Nonprofits, Real Results:
 “Since adding Givecloud, we’ve seen a 268% increase in online fundraising.”
 — Humane Society of Pinellas

Read More Success Stories

Security & Compliance You Can Trust

Givecloud is built with enterprise-grade security to keep donor data safe.

SOC2 Type II Compliant

Independently verified security and reliability.

PCI DSS Compliant

Secure payment processing and data protection.

Seamless CRM Integrations

Ensuring accurate and efficient data management.

Learn More About Security