May 27

Lots of Membership Fixes and Updates

Update
       Philippe Perusse

Where to start... inspired by so many subscribers feedback!

  • fixed bugs with membership status displaying in the website header when a member logs in
  • fixed bugs with membership status displaying in the online portal
  • improved the view of memberships in the Supporter screen
  • NEW Members Report (Reports > Members or Supporters > Members) where you can better report on all your current and expired members

We'd love your feedback!

Thanks to all our membership organizations (especially Astrosociety and Cal Waterfowl) for helping post these issues and improvements!

May 24

Fixed an white-space issue on donation pages

Patch
       Kory Gorsky

We removed a blank box that would appear on most donation pages of new sites because there is a single space in the "Alternate Panel Content"

May 20

Address Autocomplete for Mail Tributes

New
       Nicolas Gominet

When a donor wants to send a tribute through mail, they can now use address auto-complete to enter the recipient's address.

We believe this will help reduce the time it takes your supporters to fill in addresses as well as reduce errors in address entry.

May 20

An Issue has been resolved with Add-to-Cart Donations

Patch
       Kory Gorsky

An update went live yesterday which caused a possible issue with donation forms that use the "Add to Cart" functionality.

Some of your site visitors may have been unable to add their donation to the cart due to an issue with tributes. We've since corrected the issue the forms should be working as expected.

May 12

Improved the Text-to-Give test console

Update
       Kory Gorsky

We made the text-to-give test console look prettier so it's easier to test your conversations.

May 8

Improved Sponsorship Count Tracking

Patch
       Tim Robertson

There were certain situations where the count of sponsors on a sponsorship could have been incorrect. We've improved the way in which we're calculating this to avoid this problem and we've re-calculated sponsorship counts on all sites.

May 7

Improved Appearance of Account Search Results in POS

Patch
       Kory Gorsky

When searching for an account to attach to an order in the POS, there was a situation where it wouldn't show you the address, phone number or memberships that the account belonged to. This could cause issues if you were looking up an account where two or more people have the same name.

We've now updated the POS Account Search so that it always shows the information it has available (email address, address, telephone and memberships).

May 7

Fixed Issue with [[recurring_description]] Merge Tag in Emails

Patch
       Kory Gorsky

In certain cases, the merge tag used to display a description of the recurring amount for a contribution did not include the covered costs (DCC).

For example, it may have shown: You will be charged $25.00 USD/mon starting May 23rd, 2021.

When it should have show: You will be charged $26.22 USD/mon starting May 23rd, 2021.

This is now resolved.

May 4

Minor Update to Email Sharing Links

Patch
       Kory Gorsky

Before this fix, when a supporter would share a blog post or fundraiser on your website through the "email" share link , it would share a portion of the content of the page. Due to limitations in web-browsers, we would limit the length of this content. In these situations however, the limiting of the length of content would make the content of the email look as if it had been cut-off. This isn't a great experience for someone trying to share your page.

In this update we've made it more obvious that this is an excerpt by using an ellipsis and we now provide a "Read More" link below the excerpt.

Apr 29

Point of Sale Bug Resolved

Patch
       Tim Robertson

On April 28th a bug was introduced to the Point of Sale (POS) that caused it not to load. The issue was quickly resolved and the POS is now working correctly.

Apr 28

Fixes to Fundraising Pages (P2P)

Patch
       Kory Gorsky

In this update we've fixed three issues with fundraising pages surrounding content reporting, deadline dates and animations.

  1. There was an issue where the "Report this Page" link was not showing in certain situations. We've fixed this to keep your fundraising pages safe.
  2. There was an issue with how we showed how many days were left when a deadline was set on a fundraiser. It should now show properly; and
  3. There was an issue where the animations on a fundraiser page were not respecting the setting that turns off animations. So if you'd turned off animations they were still present on the page. This is no longer the case.
Apr 27

Custom Streaming Options for Virtual Events

New
       Kory Gorsky

We're proud to announce that our Virtual Events feature now supports new options for live streaming. In addition to Vimeo and Youtube, we allow you to broadcast from a variety of streaming providers such as OBS, Zoom, Streamlabs, Dacast, OneStreamLive, Ecamm live, Wirecast, Streamyard and Restream. View the help article for more information: https://help.givecloud.com/en/articles/4988652-virtual-events-with-a-custom-streaming-provider-beta

Apr 23

Track Notes on Your Supporters

New
       Philippe Perusse

Easily track notes on all your supporters in Givecloud. On a specific account, you can now keep a history of notes to track key details. Check out our help article to learn more: https://help.givecloud.com/en/articles/5100113-account-notes

Mar 8

Beta - Virtual Events: All-in-one virtual fundraising to engage and energize your supporters like never before.

New
       Kimberly Arcand

Currently in Beta.

Are you planning an online gala, generosity party or concert? Turn these events into high-impact fundraising opportunities. IMAGINE an all-in-one fundraising page to watch, give, engage, celebrate, connect and share.

Virtual Events enable you to expand your reach and boost impact. It’s a new opportunity to break down barriers and truly connect with anyone that shares a passion for your cause. Our Virtual Events feature motivates generosity like never before:

Livestream your fundraiser globally and expand your reach? Accept payments directly through the broadcast. ? Create excitement with a live ticker, progress bar and confetti? Engage and energize with emoji reactions ❤️ Enable live chat for even more robust interactions?

To learn more, check out our help article here: http://help.givecloud.com/en/articles/4988651-virtual-events-beta.

Mar 8

Collect Donations Everywhere with Embeddable Donation Forms

New
       Kimberly Arcand

Embeddable donation forms can diversify fundraising by creating new avenues to raise awareness and donations. Partner with influencers, churches or community programs to broaden your reach and hit your fundraising goal. Check out our help article to learn more: http://help.givecloud.com/en/articles/4988608-embeddable-donation-forms

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