Josh Bloomfield
We've discontinued support for split gifts in DonorPerfect while DonorPerfect works to improve their support for Split Gifts using the No-Calc feature as well as in their reporting.
Josh Bloomfield
Support for Organization vs Individual
When a donor identifies themselves as an organization, we now push that account type into DonorPerfect, as well as the organization name.
One Gift per Order Item
We've updated how gifts are created in DonorPerfect. Every item on the order will now generate a unique gift in DonorPerfect. For example: If there are 5 items ordered, there will be at least 5 gifts created. If you have taxes and shipping being pushed into DonorPerfect, those will continue to be pushed in as separate gifts as well.
Improved Donor Matching
We've implemented some improvements to our donor matching intelligence.
When matching a donor's first name:
giftudf.spouse)More Gift Data
You can now push more data into each gift created in DonorPerfect. Check your Settings & Admin > DonorPerfect settings panel.
More Tribute Data
You can now push the personal message entered during a tribute to the gift narrative field. And optionally, you can include an entire description of the tribute in the narrative (including who it's for and their contact info).
Josh Bloomfield
We've added support for images, videos and documents in your timeline posts. When adding a post to a timeline, you can either drag and drop files or click "Attachments" to add almost any type of file to the timeline post. The sponsor can then see these while reviewing their child's profile when they login. When the sponsor clicks on an image, it's displayed in a full-screen window where they can easily flip through all the images in a single post.
To learn more, check out the new article in our help desk.
-- Thanks Zahara and the Children of Grace team!
Dan Ramdial
We've seen it in a lot of your donation forms - now you can track it and push it to your CRM. We call it the Referral Source... or "How'd You Hear About Us?".
To start, go to Settings & Admin > Accounts. Look for the 'Referral Sources' panel and follow the instructions.
To push that data into your CRM:
Josh Bloomfield
Previously, tax was being calculated incorrectly when there was multiple rules setup per city. This has been resolved.
-- Thanks Lacey and Tech Inc for finding this bug and helping us solve it!
Josh Bloomfield
Previously, the tax region was not defaulting to the correct region in certain circumstances when using the Point of Sale (when trying to default to the customer's tax region). This has been resolved.
Josh Bloomfield
Your donors can more easily access their tax receipts using the new 'My Tax Receipts' menu in their Donor Portal. We group tax receipts together by year.
You must have Tax Receipts enabled in Givecloud in order for this feature to be enabled.
If you haven't already, consider turning Givecloud's tax-receipting on. You can fully customize the template. Givecloud will generate an encrypted PDF that will be instantly emailed to your donor and made available in their Donor Portal.
Josh Bloomfield
We expanded our Tax Receipt feature to optionally issue tax receipts for sponsorship payments.
To enable Tax Receipts for your Child Sponsorship payments, go to Settings & Admin > Sponsorships, and look for the Tax Receipt setting. Be sure Tax Receipts are enabled on your Givecloud account.
-- Thanks Lift Them Up !
Josh Bloomfield
Previously, under certain conditions, the type of credit card used on a transaction wasn't being recorded on your Givecloud orders for easy reference. We've gone through all your orders and fixed it. We also improved tracking moving forward.
Dan Ramdial
It's about time. We know ;) You can now track individual vs organization donations - and more!
To get started, go to Settings & Admin > Account and look for the new Account Types panel. You'll be able to manage the different account types, add some, remove some and choose which ones show up on your payment forms.
You can also map the Account Types over to DonorPerfect's Donor Types to keep everything in beautiful harmony.
NOTE: This feature is only supported on locked website themes. Need your theme updated to support this new feature, contact support@givecloud.co
Josh Bloomfield
You can push the personal message, as well as the entire tribute itself, into the Gift Narrative field.
Check your DonorPerfect Integration settings panel for more details.
-- Thanks to the team at The Living Desert for this one!
Dan Ramdial
Mr, Mrs, Ms, Dr, Prof... Now you can track the donor's title.
To start, go to Settings & Admin > Accounts and find the settings panel for Donor Title.
NOTE: This feature is only supported on locked website themes. Need your theme updated to support this new feature, contact support@givecloud.co
Josh Bloomfield
For POS orders, we improved the Order export to include the user who entered the order. Thanks for the idea, Wendy (& AWMC)!
Dan Ramdial
We fixed an issue that prevented FedEx from returning valid shipping quotes. Prior to this fix, anyone using FedEx may have experienced an issue getting live quotes to display on their checkout screen.
Tim Robertson
We've improved the IP address that is sent to your payment provider when processing payments. Prior to this update, we were sending Givecloud's IP address each time a payment was processed. Now, when possible, we'll pass the donor/customer's IP address to your payment gateway. This allows your payment gateway to better understand the risk factors involved in processing the payment.