Feb 2

Fundraising - Export Fundraising Data from any Fundraising Experience Dashboard

New
       Kimberly Arcand

We have added a new feature that allows you to export your data for any specific fundraising experience directly from the fundraising dashboard.

You can download contributions, supporters or your 90-Day Performance data directly for any fundraising experience.

To access the data exports, please go to Fundraising, select a fundraising experience, select the three-dot menu in the right-hand corner and click on Export to CSV.

What information do the exports include?

Contributions: Deep dive into the contributions created by the specific fundraising experience, including information like amount, payment gateway responses, billing details and more.

Supporters: A simple-to-use report that allows you to review the supporters who gave to a specific fundraising experience, including details like supporter type, email, name and more.

90-Day Performance: An in-depth look into the performance of a specific fundraising experience over the last 90 days. The export is broken down by date and allows you to report on engagement, conversion, recurring revenue, DCC average amounts and percent, upsell opt-ins and much more.

Jan 31

Fundraising - Update to Sharing Tab

Improvement
       Kimberly Arcand

We deployed an update to the fundraising experiences tabs. Sharing is replacing “Page View & Sharing.” Sharing now includes a live preview of your sharing settings. The ability to add a background image to your fundraising experience is now located under the Layout Tab.

Jan 25

Contributions - Visual Improvments to Supporter Overview and Risk Warnings Panel

Improvement
       Kimberly Arcand

We've deployed an update to Contributions with visual improvements to the supporter overview and risk warnings panel.

Supporter Overview, located along the right-hand side of the contribution, now displays at the top of the page. Use the collapse arrow to see more information about the supporter, including email, billing address and DonorPerfect Donor ID. The Options dropdown now includes all your additional quick options, such as viewing or merging the supporter account.

Risk Warnings have been moved to a defined panel to reduce clutter.

Jan 24

Fundraising - Thank You Message Display

Bug Fix
       Kimberly Arcand

We deployed an update, so the custom thank you message now displays in the body of the Thank you email, regardless if you are a one-time or recurring donor.

Jan 23

Contributions - Improvements to Fulfillment

Improvement
       Kimberly Arcand

Contributions with shippable items will be the only contributions that require fulfillment. Contributions that contain only non-shippable items no longer need you to mark them as fulfilled.

Past contributions with shippable items associated with the contribution will show their fulfillment status. If you have past contributions with non-shippable items, the contributions will no longer show as unfulfilled, keeping your contributions report clean and simple to view.

To learn more, check out our help article: https://help.givecloud.com/en/articles/6901302-improvements-to-contribution-fulfillment.

Jan 18

Fundraising - Tiles Template available for Fundraising

New
       Kimberly Arcand

Today we released a new template available for Fundraising Experiences called Tiles. The tiles experience is an alternative to our standard experience displaying default amounts in the tiles and is optimized for engagement and conversion.

To try out this new template,

  1. Go to Fundraising > Select an existing experience or + New Experience.
  2. Then select Customize > Template & Branding > View Templates.
Dec 1

Fundraising Experience Update: The payment drawer now shows Credit Card and Bank as separate buttons.

New
       Kimberly Arcand

The payment drawer now shows Credit Card and Bank as separate buttons on fundraising experiences. Click on either Bank/Credit Card reveals a single step to add your credit card or bank Information. Then click 'Continue' to add billing information.

Nov 30

More Visual and Supporter Interface Improvements to Fundraising Experiences

Improvement
       Kimberly Arcand

We have updated some visual and supporter interface features to improve the Givecloud fundraising experience,

  • Simplified the "Donate" button on the front screen.
  • Added a new "Payment Drawer" that slides up with all the payment options when you click the "Donate" button.
  • Defined the "Give Now" button.
  • Clarity on the amount a supporter donates and how to change the amount by displaying the information on the "Give Now" screen.
Nov 25

Tracking & Analytics with Givecloud Fundraising Experiences

New
       Kimberly Arcand

We've made a huge improvement in tracking & analytics with Givecloud fundraising experiences. Manage your Google and Facebook donation tracking by a per fundraising experience.

Go to your fundraising experience dashboard screen, then select the kebab (three-dot) menu to find your Tracking & Analytic settings. Per fundraising experience, you can add a Google Analytics 4 ID, Tag Manager ID, Google Ads ID, and a Facebook Pixel ID.

Nov 25

Visual and Supporter Interface Updates to the Fundraising Experience

Improvement
       Kimberly Arcand

We have added some new visual and supporter interface updates to the fundraising experience.

  • All theme color choices have been darkened and desaturated for improved contrast and accessibility and to conflict less with any other colors in the organization's brand.
  • Updated the language below the form to " Encrypted and Secured by Givecloud."
  • Improved contrast on Impact Promise (and adjusted the white space).
  • Added "Tap to Change" hint text when you mouse over the amount field.
Nov 2

Small but GREAT changes on how to view information on Contributions

Improvement
       Nael Aljabi

Since we strive to show you the info that matters the most! We made a change to minimize the display of some information on the Payment section of a Contribution page. By default, you can now view the contribution amount, the DCC amount, and the payment method. You can still click on the down arrow to view additional details!

Nov 1

Prioritize Listing Your High Risk Contributions Through The New "Status" Filter!

Improvement
       Nael Aljabi

Since we believe in the quality of the information and not the quantity, we made it easier for you to view, list and filter your contributions and show the information that matters to you, here’s what we did!

We’ve made the “Filter By Date” And filter by “Status” readily visible so you use them on the fly!

We have also introduced the “Status” column which lists your contributions as Fulfilled vs Unfulfilled. This column also filters your contribution based on which ones are high risk!

We also removed the referral column from being visible by default, you can still find it under “More Filters”!

The “Total” column was changed to “Payment”. In this column we’re displaying the contribution amount and the payment method used all at once!

For more information, have a look at our article here: https://help.givecloud.com/en/articles/5568326-contributions-how-to-manage-and-report-on-contributions

Nov 1

Access your organizational settings from a single page

Improvement
       Nael Aljabi

We have made it so easy for you to manage your Givecloud settings from one page! From setting your payment gateway, to creating a teammate's Givecloud jPanel account and more!

To access your organizational setting, click on your name on the top right in your dashboard, and then from the drop down menu, click “Organization Settings”

For more information on how and what you can manage under your Organization Settings , check out our article here! https://help.givecloud.com/en/articles/6596101-manage-your-organization-settings

Oct 25

Lifetime giving on the recurring payment profile page now accounts for refunds.

Improvement
       Kimberly Arcand

Lifetime giving on the recurring payment profile page now accounts for refunds.. The lifetime giving will only include paid transactions towards the recurring payment profile.

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